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New 55 3G data plan got reverted back


2 days ago the plan i upgraded to 55 with 3G data got reverted back to my old one minus my 10% discount. My data has been shut off from Koodo's side (and yes i checked all my settings and put another carrier in and it worked) Now i have been waiting for 1 hour and 22 minutes on hold and am about to go to Fido as they have the same plan offering right now. This is insane.

12 replies

Userlevel 7
Badge +4
How did you upgrade your plan?  On self serve or at a kiosk?
Self Serve 
Still on hold - my whole life i have never been on hold this long.
Userlevel 7
Badge +4
Martin Surm wrote:

Self Serve 

Have you tried to switch your plan again?

You may beed to message Koodo on facebook.  Will be faster than calling
Martin Surm wrote:

Self Serve 

I don't use facebook. Yes really.
Martin Surm wrote:

Self Serve 

They don't have that plan anymore it doesn't have the 3G of data attached to the 55 plan as it expired yesterday. 
Userlevel 7
Badge +4
Martin Surm wrote:

Self Serve 

Then your options are to message them on facebook for a quicker reply or wait on hold.  Those seem to be the only options.  You can create a fake facebook profile if you want
Martin Surm wrote:

Self Serve 

Just got a hold of someone after 2 hours. They can't resolve my issue because Tech is tied up and they will call me back in 2 hours lol. What a joke. If i don't hear back by today first thing tomorrow morning I'm switching to Fido. Can't last that long without data since I'm dependent on my emails for work. Thanks for trying Dennis. Cheers!
Martin Surm wrote:

Self Serve 

I got a call back, they can't do anything for me because the plan is now expired so now i am waiting again on hold for the supervisor... Heading to Fido. 
Userlevel 7
Badge +4
Hi Martin, was just reviewing the notes on your account to see if I could assist. Looks like the plan issue was resolved last night as you've been switched to the $55 3GB plan. It appears that your original switch was never captured/took effect for some reason. Did you get a confirmation email when you switched back in Dec?

The tech issue seems to be completely different (issues with your data not working intermittently, tried a Friends SIM that does work, etc.) Note says you advised you will call back at a later time and asks that you be transferred directly to tech support. Let us know if you have other questions/if there's anything else we can help with.
Hi Ranjan,
Richard saved a customer for Koodo. Only took 2.5 hours of waiting on the phone. I will be calling tech support today to resolve the data when i have some free time. Telus sim worked perfect on my phone so i know its koodo specific problem. Thanks for the follow up.
Userlevel 7
Badge +4
Martin Surm wrote:

Hi Ranjan,
Richard saved a customer for Koodo. Only took 2.5 hours of waiting on the phone. I wil...

Hurrah for Richard 🙂 Glad we were able to help, despite the bad start.
Let us know if there's anything else we can assist with. 

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