Koodo Community
Question

network connection

  • 27 June 2019
  • 4 replies
  • 73 views

My phone is not connected to the Koodo Network

4 replies

Userlevel 7
Badge +4
Is it a new phone?
Have you tried restaring it?
Do others around you who are with Koodo have service?
No I received this new phone in November but it has worked so far. I have tried restarting and no one else has this issue
Userlevel 7
Badge +4
Have you tried resetting the network settings or removing and reinserting the sim card?
As well is your bill all up to date with payments?
If neither of these work then I would go to the closest Koodo store and get a new sim card and see if that works.
Userlevel 7
Badge +4
Does your SIM in another phone work?

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