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Neighbors Getting Charged Long Distance Fees When I Call Them Or They Call Me


I live in a rural area. There is one cell tower that my phone works off of 15km away. The next tower is about 60km away so I cannot even connect to that. So, How come when I call my neighbor 50ft away, they are getting charged long distance fees. Same goes for when then call me. I have the Canada Wide plan so I of course have no charges. This never used to happen, but now it does?

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Userlevel 7
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If you have a local number, and they're the ones being charged long distance chargers, its their plan and their provider that needs to questioned. Unless they are with Koodo. If they are, have them call in and explain their situation and maybe they have the wrong area code or maybe their account was provisioned incorrectly.
Userlevel 7
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Your actual number is probably not local to where you are situated according to landline rules. 

I have moved several times and have a 514 area code number that is not native to my home at this point. In my neck of the woods within a 1/2 hour drive, you can hit 2 different 450 zones and one 819 which will not be local calls to those who place them, and a 438 some of which will be, as well as some 514 that won't!

If it's critical that your calls be local to your incoming contacts, consider a VoIP service that offers continent-wide inexpensive forwarding for a few dollars a month. I have a 514 number registered with my service, as well as an 819 and a 928 (US calls) so my important contacts can call at local rates.

Folks will get tired of spending long distance $$ just to talk to their soon-to-be-forgotten next door neighbour.  I consider my $8 a month well spent.

No one's plan has changed. No numbers have changed. No one has moved. These calls have been local for the 12 years I have owned a cell phone and none of them have ever been long distance. My son has a bell phone. Works off the same tower. And all of his are local calls. No LD charges. This just began happening this month. I already have VoIP and because I am rural, there were no available local numbers to me. So even with that, everyone I call local to me gets charged long distance too. Because the closest number I was able to pick is 220km away from here. But I am more concerned about why these calls, that were always local with my cell, are now getting everyone charged long distance fees
Userlevel 7
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Ryan wrote:

No one's plan has changed. No numbers have changed. No one has moved. These calls have been local...

Have your neighbour call his phone provider and ask them why when he calls you, is he billed for long distance. That may provide more insight into the matter
Ryan wrote:

No one's plan has changed. No numbers have changed. No one has moved. These calls have been local...

Yes I will do that. But it is not just him. It is everyone around me having the same issue. He "they" get charged for incoming and outgoing calls from and to me.
Userlevel 7
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Ryan wrote:

No one's plan has changed. No numbers have changed. No one has moved. These calls have been local...

I understand, but that's step 1 in finding out the problem. If it comes down to them saying it's your number that's not local for some reason. U can them call Koodo and explain it to them and then maybe they can explain and find you a local number. Bobs point about multiple "local" numbers is 100% true and most likely the cause. Things could have changed in your area to cause this with your area code. Maybe they made changes to the area codes. Who knows.
Userlevel 7
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Ryan wrote:

No one's plan has changed. No numbers have changed. No one has moved. These calls have been local...

[i]So, How come when I call my neighbor 50ft away, they are getting charged long distance fees.

Whether a landline call is long distance is determined by the area code and local exchange.

(###) ###-

I would think it normal that neighbours calling an exchange 220 km away would pay long distance even if you are on their doorstep. Of course, your plan is Canada-wide, so you can call any of them without long distance charges.

What I can't figure out is how your outgoing calls on Koodo (which are Canada-wide) are charged as long-distance to the recipients as you pointed out above.

Check with your VoIP provider: if they can't provide the exchange you need, and it's an important issue for you, you could possibly install a local landline temporarily then port that number over to your VoIP.

You can do a test by doing a mock sign-up using one of your neighbour's numbers to check out porting eligibility.
Ryan wrote:

No one's plan has changed. No numbers have changed. No one has moved. These calls have been local...

The 220km thing is with my OOMA. I got ooma for the free calling. But. Because there were no local number available. It turned out to be useless for the recipients. As everyone I call gets charged long distance. And I think the Koodo Canada wide thing is just for the cell owner. I don't think it has anything to do with recipients. But. The local thing is what bugs me. With the Koodo. All my daily calls were always local. No charges. And if they changed that. Neither my ooma or Koodo will do the trick for everyone else. . Everything is free for me. But not for everyone else.
Ryan wrote:

No one's plan has changed. No numbers have changed. No one has moved. These calls have been local...

I had a landline with bell Aliant before. But of course. Ooma doesn't have "access" to port their numbers in my area. So that wouldn't work. Rural NS is nothing but a money pit no matter what you try to do with any phone lol
Userlevel 7
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Ryan wrote:

No one's plan has changed. No numbers have changed. No one has moved. These calls have been local...

Try doing the mock porting with OOMA using a local number. If they can do that, your problem is solved.
Userlevel 7
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Ryan wrote:

No one's plan has changed. No numbers have changed. No one has moved. These calls have been local...

Your right. Canada wide calling is only for you. It does not extend to whoever u call.
Userlevel 7
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Ryan wrote:

No one's plan has changed. No numbers have changed. No one has moved. These calls have been local...

You could try Koodo's new home phone, provided they can accommodate you with a local number.

https://www.koodomobile.com/wireless-home-phone?INTCMP=KMNew_PhoneListingBTN_WirelessHomePhone_Learn...

Ryan wrote:

No one's plan has changed. No numbers have changed. No one has moved. These calls have been local...

Can that be used on an exsisting cell plan? Or is it an additional $20 per month plus my cell plan/bill. I already have the Bluetooth Phones in my home as well. So I can switch between ooma and cell. Ooma is $4 a month. But I'd get rid of ooma if the hub can work off my plan I already have?
Userlevel 7
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Ryan wrote:

No one's plan has changed. No numbers have changed. No one has moved. These calls have been local...

It's an additional 20$ https://community.koodomobile.com/koo...
Ryan wrote:

No one's plan has changed. No numbers have changed. No one has moved. These calls have been local...

Crap. Had I seen it before I got rid of my home phone and lost my number. Then got ooma. I would have considered it for sure.
Userlevel 7
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Ryan wrote:

No one's plan has changed. No numbers have changed. No one has moved. These calls have been local...

Its a great concept. And it can be taken anywhere that u get cell signal and have a power outlet. Camping or work trips or something.
Userlevel 4
Just a thought, are you living close to the US border? 
Noper. I'm thinking the companies likely changed the "rules" again around here. They changed them twice in the past 12 years. So I bet that's what happened. I'll investigate further.
Userlevel 7
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Ryan wrote:

Noper. I'm thinking the companies likely changed the "rules" again around here. They changed th...

Let us know what u find out. Thanks
Userlevel 7
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Your neighbour's charges have nothing to do with Koodo when they receive a call. If it's their home phone, it doesn't matter who is calling them or from where - it's free for them. If it's their cell, it uses whatever regular plan minutes they have. They're billed long distance only for phone calls that they make, not receive.

Your neighbour should check with his provider if he's paying long distance for received calls.

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