My phone has been deactivated for the past couple months due to not being able to pay for my phone bill at the time. I paid it off 2 months ago finally, but it's still deactivated. When I call to reactivate it, it asks me to say or type in my 10 digit number. I do, but it says the number is unavailable. It also says technical difficulties and unavailable when I am on self-serve seeing if any plans show up. What should I do to reactivate my phone if it's not allowing me to call in with my 10 digit number and I am unable to go to a koodo store?