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NEED my phone unlocked but they canceled my line WHILE i was on the phone with the ref before giving me the unlock codes! genius!


I CANT even call koodo from google because the machine keeps hangingup on me as "all the reps are busy helping out"
I NEED MY PHONE UNLOCKED I CANT USE MY PHONE!!

9 replies

Userlevel 7
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You can send a message to Koodo via Facebook. It's probably the fastest way to get your phone unlocked atm.
Allan wrote:

You can send a message to Koodo via Facebook. It's probably the fastest way to get your phone unl...

i have sent them a message, no reply. the status on facebook is on "away". im just blown by the genius that did this in the middle of the call not acknowledging that the call will disconnect before i get the code and use my new simcard.. This is turning out into a very frustrating goodbye Thanks Koodo . well done
Userlevel 7
Badge +4
Allan wrote:

You can send a message to Koodo via Facebook. It's probably the fastest way to get your phone unl...

It's not a live chat. Usually a response within 2-4 hours during hours of operation but with all the inquires with unlocking and these new promo plans it could be longer.
Allan wrote:

You can send a message to Koodo via Facebook. It's probably the fastest way to get your phone unl...

Well i left all my info in that chat message lets see if i ever get a response. this transition experience is so horrible but it didnt have to be. one rep's misconduct ruins it for a customer. this is very unfortunate ill make sure nobody i know switches to koodo while every company has these promotions going on.
Allan wrote:

You can send a message to Koodo via Facebook. It's probably the fastest way to get your phone unl...

I don’t even know what to do. I was on the phone for more than an hour on hold and no reply on Facebook. I need my phone unlocked too.
Userlevel 7
Badge +4
Did you porting out Koodo and then called Koodo on that number to unlock?
You can also try Telus chat, they could also unlock Koodo phones.
Dinh wrote:

Did you porting out Koodo and then called Koodo on that number to unlock?
You can also try Telus ...

Tried the call, no luck in talkin to a human. and then chat. after being in line for 2hrs got an error saying chat is unavailable. lol at this point i think im just being trolled
I’ll try to call Telus to unlock my phone and I’ll update you what happens.
Ann Marie wrote:

I’ll try to call Telus to unlock my phone and I’ll update you what happens.

seems to be another forever wait time loop again. Im losing it. Somethings gonna go down tune in to cp24 midnight

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