Koodo Community

Need help - restored to factory, now getting 'processing failed' error

made it to the screen where it wants me to accept the terms (entered my gmail info already) and it says 'processing failed' - what do I do??

3 replies

its telling me my email is invalid 😞
Userlevel 6
Lisa Benard Christensen wrote:

its telling me my email is invalid 😞

Which phone is it? At what stage are you entering your GMail info? Is there an option to "Skip"? Then manually enter it once the phone has brought you to the main Homescreen.
Badge +4
To verify your gmail account is accessible, open up a web browser on your computer or Android device and try to login to Google play or your gmail account. If you're able to login, delete the gmail account you currently have set up on your phone and re-enter your gmail account info.