Koodo Community

Community

Solved

Need better service around Round Lake (Havelock, ON)


Coverage map shows that I should be getting LTE/4G service but I do not get service at this location: 44.483170, -77.879473 Phone (Note2) will show 1 bar but I have no service. No data connection either. Improved service would be nice for this area.

7 replies

Userlevel 7
Is this a Koodo phone you're using?
Yes.
Userlevel 7
Randy Dale wrote:

Yes.

Strange, have you ever upgraded your SIM card?
Randy Dale wrote:

Yes.

No. Original Sim card. Less than 2 years old
Randy Dale wrote:

Yes.

My daughter has an iPhone 4s and has the same problem.
Userlevel 7
Randy Dale wrote:

Yes.

If you're getting good service elsewhere (including)l lte) it just could be a tower malfunction in your area.

Best idea would be to actually call Koodo and ask for tech support. That way you can get a ticket logged for Telus / Bell to check the towers in that area. They don't charge for the call. And they may even get the idea from reading this post. But if you call in you can definitely log a ticket at least. Alternatively just so you can get service try turning LTE off by navigating to Settings, wireless and networks, more, mobile networks. Change network type to WCDMA / GSM PREFERRED or AUTO
Userlevel 7
Badge +4
I have a Note 2 and get 4 bars at the foot of my rural property. In the house, I am lucky to get 1 bar at all, and the only reliable service is near a window with the blinds open. In my case, that is clearly a function of hilly terrain, since the tower is less than 500 meters away, but lotsa trees in between. Bars on the phone are just barely decorations. Download from Google Play: https://play.google.com/store/apps/details?id=com.cls.networkwidget or something similar. Gives fairly instanteneous readings for voice and data in -dBm units. As long as you show less than 100 -dBm, you should be able to communicate. If you can send yourself a text and receive it promptly, then the network connection is working. Even in areas that have good coverage, it’s not uncommon to have dead zones. Stay away from large metallic objects such as wrought iron railings and open any metallic window blinds. Using the apps display like a treasure detector, you able to find a “hot spot” where everything works. You can probably find your local tower on http://www.ertyu.org/steven_nikkel/cancellsites.html

Reply