Hello, I have ordered a phone online and it has already shipped. I have yet to receive it, but know I must return It as soon as possible. What are my options? If I decline the device will it be returned to you guys? Or Do I have to accept it and request a return label? ( I have email you guys twice regarding this matter, for which I have received no response) Also, if the phone has been shipped but not received/activated. Does this mean my number is still active with my old provider? Lastly, after the phone gets to you guys, based on your response above, when will I be refunded for the purchase. After you get the phone do I have any further action to take?