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need a tech! can't send or receive MMS messages


I just upgraded my phone from the HTC one v and now have the moto g. I have unlimited SMS and MMS messaging included in my plan, and I have never used data (I have WiFi at home and use that instead) my mobile data option has always been turned off (both previous phone and this one) to avoid surprise data charges. Previously I never had an issue receiving or sending MMS messages. Since getting the moto g, I can no longer send or receive MMS messages. This is very frustrating, I am terrible with electronics. How do I fix this so I can enable my MMS without being charged for data?

6 replies

Userlevel 7
You must enable data to send mms. If you are afraid of phantom data leaking then connect to a wifi source before turning the data on. Wifi always overides network data. Make sure you turn data off after send your message and before turning wifi off.
So, by upgrading my phone I am now limited. I can no longer use MMS messaging unless I have a WiFi source. I strongly recommend that this information be shared with the customer if you are offering plans with MMS messaging, but not data. First problem I've had with a cell phone, and its very unpleasing. Going to be a constant pain until I can get another. Definitely going to exploring my options. Shame on koodo.
Userlevel 7
Kayla Starling wrote:

So, by upgrading my phone I am now limited. I can no longer use MMS messaging unless I have a WiF...

The one v was also not able to send mms without data. This is the nature of how SIM based hsdpa devices operate.
Badge +4
When you do decide to get data, install a data toggle widget on your phone's home screen to save you from having to go through pages of settings to turn data on or off. The widget provides instant verification as to whether data is enabled or disabled. https://play.google.com/store/apps/details?id=com.farproc.data.enabler
I had my HTC one v for almost two years, and never once switched on my data. The associate i purchased my phone from shut it off when i bought it, and showed me how to make sure it was off. Never had an issue with my MMS. I only turned on my WiFi while home, and turned WiFi off when not using it. Yet I could send and receieve no problem.
Userlevel 7
Kayla Starling wrote:

I had my HTC one v for almost two years, and never once switched on my data. The associate i purc...

Ok

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