My smartphone needs repairs because the battery charges very slowly and the charge doesn't last very long. The nearest Koodo store is over 2 hours away in Grande Prairie. I called customer service and they sent out a repair package to me. I was told that a request for a loaner phone was made but when the package arrived no loaner phone was included. Does the loaner phone come in a separate package or was it missed? I tried calling customer service but they were closed.