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My self serve account says that I have to add my services before using it.


I don't know what to do

5 replies

Userlevel 7
Badge +4
Hello Peter.

Are you a new Koodo customer?
Yes I am
Userlevel 7
Badge +4
Are you on prepaid or postpaid?
I'm on a plan
Userlevel 5
Badge +4
Peter wrote:

I'm on a plan

Hey Peter,

Do you have a monthly plan? Please note that if you have a prepaid account, you need a Base Plan to use your Boosters. You can add or renew your Base Plan from your Self Serve and you should be able to use your phone after that 🙂

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