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My samsung galaxy phone (less than 2 years old) is now shutting off on its own in the middle of a text even though fully charged


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Userlevel 5
Hey Elizabeth! Because the phone is over a year old it is unfortunately past it's warranty. Since It's been 2 years your tab should be paid off. You can view your tab info via self serve. If there is still a balance owing you can upgrade to a new phone pay off the balance at the store or charge it to your next invoice and start a brand new tab to get a brand new phone 🙂. If you have a positive tab it will help you towards a new phone.
Userlevel 7
Badge +4
It's a game of spin the bottle: take a chance on replacing the battery for under $40 or replacing the phone. Try installing a free battery tester from Google Play and give the battery a good workout to see if it passes muster before going any further.

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