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My Samsung A50 won;t work


It was working fine this morning, and I just went to check a text, and it seemed dead.  I tried turning it off and back on and nothing.  I tried plugging it in, but I just charged it yesterday.  I can’t reset it to factory settings or anything, because it won’t turn on.

 

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Best answer by Robert T 29 October 2020, 22:33

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Userlevel 7
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If you plug it in the computer, does the computer sees it as a device?

Nope.

Userlevel 7
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Make sure your charger is working by trying it on another phone.

unfortunately, I don’t have another phone to try…

Userlevel 7
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Are the charger and cable original? 

Yes, sir.  About 13 months old.

 

Userlevel 7
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Try this : https://www.verizon.com/support/knowledge-base-225211/

Rats.  That didn’t work either.  I’ll have to try and take it into the store tomorrow.  Thank you anyway for all of your help, Robert!

Userlevel 7
Badge +4

Do you have another charger you can try instead of a different phone?

I’ve heard of the a50’s just turning off and all they need is to be plugged in and then have the power button held for a really long time to get it back on. (You can try a combination of just the power button, and the power button with the volume up key)

Sorry, Alan, I thought I had replied yesterday.  No other charger.  I tried your other suggestion, but when I went to Koodo today, they fixed it with the power button and DOWN volume button, which fixed it.  Thanks so much for your help, though.

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