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My Samsung A5 home button isn't working

Last night my phone started acting weird, turning off on its own, the screen colours started changing on their own, and then today the home button won't work. I tried calling Koodo but there's an hour long wait! Anyone else have this issue? How did you resolve it?

3 replies

Userlevel 7
Badge +4
Have you tried a Factory Reset?
I'm pretty sure a factory reset would erase everything on my phone, so that would be a last ditch effort. Any other ideas?
Userlevel 7
Not really...if it's not a software glitch it's a hardware issue. A factory reset would rule out a software glitch. If it's still happening after the reset then you'll need to either get service for the device or replace it depending on your warranty status.