Koodo Community



My phone won't turn on, or respond to anything! Help please!

I have the samsung galaxy ace IIx I was using it all day just fine, although it had said it never acknowledged that I unplugged the charger. Then tonight I go to use it and press the button to wake it up. Nothing happens the screen remains black. I plug it in and try again, still nothing. I pull out he battery and SIM card, multiple times for different lengths and still nothing. What can I do next, what is wrong with my phone?

3 replies

Userlevel 7
Try plugging the phone in to a different charger altogether and let us know if that will charge it properly.
Badge +4
If you don't have access to a different charger, connect the phone to your computer via usb cable and see if the phone will charge that way. Depending on how long you've had the phone, you may need a new battery.
It worked, thanks guys!