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My phone won't shut off??

3 replies

Userlevel 7
Are you getting some type of error message? Have you tried holding down the power button on your device until a prompt appears to shut it down? Some phones (or at least some of the Windows phones I've used) won't shut off if they're plugged in.
Userlevel 7
Badge +4
Super obvious answer here, but, if you have a battery, pull er out!
Userlevel 5
Hey Daryne,

Still experiencing issues?