Koodo Community

My phone says I can only make emergency calls?

I have a nexus 5 phone. When I went to bed everything was working fine, but then this morning i tried to send a text and it says i have no service. I can make emergency calls only. My wifi still works, but nothing else. what do I do?

4 replies

Userlevel 7
Badge +4
First thing to try is powering down your device and removing the sim card and, if possible, the battery Wait a minute and then reinstall the sim and battery. Restart your device. Didn't work? Check and be sure you're not in Airplane or Flight Mode. Still not working? Navigate to your settings and mobile network settings. Be sure that: Network Selection is set to Automatic USE 2G Only or USE GSM ONLY isn't selected Network type typically should be "GSM\WCDMA PREFERRED" Still not working? Change NETWORK SELECTION to Manual The device will perform a scan which could take up to 2 minutes. You'll be presented with a list of available networks. Choose Koodo or Telus from this list.Note: Doing this disables international roaming. Should you ever want to roam in the future you'll need to change this setting back to automatic If your device still isn't working, check and be sure your bill is paid up and then give Tech support a call. It's free. You can reach Customer Service at 1-866-99-KOODO (1-866-995-6636) or 647-788-4337. Hours of Operation Monday - Friday: 10am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm
Userlevel 3
Hey Kira! Is it working now? Let us know!
Thanks for the help! It took a while for it to go back to normal, but it seems like taking the SIM card out did the trick. Now I know what to do next time this happens.