Koodo Community

my phone is offline but cellular data is turned on

  • 2 January 2017
  • 2 replies

I just noticed today that I don't have data working.  I have cellular data turned on but the only way to get things to work is turn on wifi.  As soon as wifi is off, or I am away from my house, no more app function: the screen says: function not available when offline.

2 replies

Userlevel 6
When you're not within wifi range, you're saying that talk & text work, but data does not work?
Check the following:
  • Reboot the phone
  • Make sure you have Koodo's APN configured correctly
  • If you have a spare phone, try your Koodo sim in your spare phone to see if the issue persists
  • If all else fails, call 866-99-KOODO and follow prompt for tech support
Userlevel 5
Hey Wes!  Can you also make sure that you don't have a data block on your account? Let us know if it works!