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my phone has no service keeps switching from LTE to H


ive been with koodo for the past 5 years my Samsung galaxy s6 it was bought from bell and I unlock to and put my koodo chip in it work great. until 4 days ago my phone would not send picture message and when I made calls no one could hear me now my phone keeps going from LTE to H plus and when I try to send a text or make a call or go I my internet it says I have no service im after factory reseting my device resent the APN aslo my phone will not stay connected to the koodo network I would like some help if not I will be closing my service

2 replies

Userlevel 7
Badge +4
Hello Corey,

So you've tried factory resetting the phone and it didn't work? Did you try another SIM to see if the problem is with the phone itself?
Userlevel 7
Badge +4
Robert wrote:

Hello Corey,

So you've tried factory resetting the phone and it didn't work? Did you try another...

Or try your sim on a working phone to see if it is a sim card issue

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