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My phone has been doing weird things for a couple of months. Do I need a new phone or a new plan?


I have a $20 plan. My phone is a Samsung Galaxy Ace, about 5.5 years old. When I text, I have to wait before it will let me type. When I tried to make a phone call the other day, it wouldn't let me dial. I put the phone back in my purse and when I looked at it about 20 minutes later, there was an error message about being unable to dial. I had it paired with my car. A few weeks ago, when I turned on the bluetooth on my phone, a yes/no question came up on the car's screen. After I responded, it said it was dialing. I turned the bluetooth off and then back on. The question came up again and I responded the other way but it tried to dial again. I have since unpaired them.

8 replies

Userlevel 6
It looks like it's time to get a new phone.  The Galaxy Ace was a very slow phone.  I'd definitely go to your newest Koodo shop or multibrand retailer (such as The Mobile Shop) and look at the options there, you'll be quite impressed with the new phones that are available at great prices.
EDIT - go to your NEAREST Koodo shop, not newest
Userlevel 3
Yes, that is a pretty old phone. You can go to Walmart/TMS/WOW to check.gift cards on new phones/upgrades and get one, probably a Galaxy S6.
Userlevel 7
Badge +4
Suresh Aryal wrote:

Yes, that is a pretty old phone. You can go to Walmart/TMS/WOW to check.gift cards on new phones/...

The S6 is a pricey upgrade and doesn't seem necessary have been on an Ace for so long. I would suggest the Samsung J3, Moto G Play, LG X Power or a G4 if you want a little extra power. These are all cheap phones that will be great for someone with light use.
Userlevel 6
Suresh Aryal wrote:

Yes, that is a pretty old phone. You can go to Walmart/TMS/WOW to check.gift cards on new phones/...

Moto G4 Play or plus would be a fantastic option IMHO. Since the customer's already on Samsung, they might feel more at home on the J3. Grab the Neo if you can find it for $0 on a tab small on an upgrade.
Userlevel 6
Suresh Aryal wrote:

Yes, that is a pretty old phone. You can go to Walmart/TMS/WOW to check.gift cards on new phones/...

I think the S5 Neo is $0 on a Tab Small upgrade at most retailers, i know it is at The Mobile Shop (a friend just upgraded today and told me)
Edit - and i agree with her getting either the J3, S5 Neo, or Moto G4 Play
Userlevel 7
Badge +4
Suresh Aryal wrote:

Yes, that is a pretty old phone. You can go to Walmart/TMS/WOW to check.gift cards on new phones/...

[i]" My phone is a Samsung Galaxy Ace, about 5.5 years old"

That's about 67 in phone years. I agree with there others to find a new phone that meets your budget. Also, it might be to your advantage to ensure it has the ability to hold an SD card for memory expansion.
Userlevel 6
Suresh Aryal wrote:

Yes, that is a pretty old phone. You can go to Walmart/TMS/WOW to check.gift cards on new phones/...

LOL "about 67 in phone years" I'm going to use that to explain to my mother why she needs a new phone
Userlevel 7
Badge +4
Suresh Aryal wrote:

Yes, that is a pretty old phone. You can go to Walmart/TMS/WOW to check.gift cards on new phones/...

If you are comfy with your Samsung (hardware home key, placement of other functions), stick with the Samsung line just for the familiarity of the interface.

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