Koodo Community

Community

my pay as u go phone is frozen because the passcode was attempted too many times how do i get my phone unlocked


i had left my cell phone in a cab n the cab driver was tryn to answer it and had tried my passcode too many times and my phone is locked and wants the google account (email) which i dont know what it is because it is on my phone and i never use it. how else do i get into my locked phone

2 replies

Userlevel 7
Badge +4
The phone will need to be factory reset. What model of phone is it?
Userlevel 2
Timo Tuokkola wrote:

The phone will need to be factory reset. What model of phone is it?

For clarity, a factory reset will wipe all personal data from your phone -- contacts, photos, text, etc...

Reply