Koodo Community

Community

Solved

My Motorola Moto X play,, shuts itself off when I try and use any app


My Motorola Moto X play,, shuts itself off when I try and use any app,.. this mostly happens when not plugged in,, even though I have a full charge ,... Any idea, what to check ?

2 replies

Userlevel 7
Badge +4
Could be many things. I found this two seconds into google. Do you have a warranty? Have you tried to factory reset the phone? When did u get the phone? Was it from Koodo directly?

https://m.reddit.com/r/MotoX/comments...
Userlevel 5
Hey Travis,

A factory restore might fix this issue but should be considered as a last resort solution. It's necessary to back up any information prior to that. You will find on this link: http://koo.do/2aCFLTs instructions on how to Hard Reset, Wipe cache partition and Boot in Safe Mode.

Let us know if you still need help!

Reply