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My moto G 2nd gen is not downloading apps.


My moto G 2nd gen is not downloading apps at first is starts to download but it never stops. I have tried to uninstall all updates, Factory restart, force stopped the play store , and restarted the phone but nothing works. what should I do?

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Userlevel 7
Badge +4
Are you downloading on wifi?

Does internet access work?

You said you did a Factory Restart... does that mean it erased everything on the phone and started again like it was brand new?  Because that should solve your issue.
Yes thanks all after doing the factory reset the phone started working about 30min later

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