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My koodo name and credit card name are different - koodo won't acccept payment


Like many people, I have a common/nickname for family and a birth registered name for legal stuff.  My credit card has my legal name, while the Koodo account is set up under my common name.  Everything was fine when I made payment last month.  This month, Koodo is rejecting my card, stating the following error: "The name and address on your credit card has to match our files."

Ideally, this can be solved by changing the Koodo account holder name to my legal name.  Right now, I can't make payment, so we need this resolved one way or another quickly.  I would have called Koodo, but I can't find a phone number, despite there being a button for phone contact..  Don't make me chase you to give you money!

4 replies

Userlevel 7
Badge +4
You can call 611, or contact them on Facebook private messenger to get your credit card registered, Theresa.
Userlevel 7
Badge +4
Sophia wrote:

You can call 611, or contact them on Facebook private messenger to get your credit card registere...

*611 is the dialling sequence, but Facebook is likely the smoothest oath, as Sophia indicates.
Userlevel 7
Badge +4
Sophia wrote:

You can call 611, or contact them on Facebook private messenger to get your credit card registere...

*611 or 611 both work, at least from my experience.
Sophia wrote:

You can call 611, or contact them on Facebook private messenger to get your credit card registere...

Thank you Sophia, that worked.  I set up pre-auth payment and payed the outstanding amount all at once.  Thanks again. Have a wonderful day!

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