Koodo Community

Community

Solved

My international text messages are not being delivered. I call technical support already, but nothing happened. What should I do next?


6 replies

Userlevel 7
Badge +4
What did tech support say?
They said that everything looked well, there was no problem with the service. But my friend also called and they told her the same. I didn't have this problem before until this weekend.
Userlevel 7
Badge +4
Neither party can send or receive?
Userlevel 2
Note: That in some countries, you will not be able to send International Text to because Koodo does not have an agreement with carriers there. Check if where you're texting is eligible here: http://help.koodomobile.com/plans-add-ons-data-and-other-services/text-and-messaging/what-calling-code-do-i-use-for-international-texts
I called tech support again and they were able to fix the problem. Thank you so much!
Userlevel 2
grec wrote:

I called tech support again and they were able to fix the problem. Thank you so much!

What was the issue/what did you have to say? Wondering for anyone else if they experience this problem.

Reply