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My family gives me Koodo Gift Cards to pay my self serve account. before, I was allowed to redeem them



Call to Jan 02 2017 1:50pm. They'll call 45 minutes.
My family gives me Koodo.gift Cards to pay my self serve account. This happened before, but I was allowed to redeem them. I had to send messages, received an email, then called Koodo to give my.gift card numbers. I have more Koodo.gift Cards, I called Koodo, and the answering machine told me they would call in one hour. They called 9 hours layer as I worked. This happened twice in a 35 hour period. Finally someone called on my lunch break, at 8pm at night, I answered and asked them to call at 9 am the next day, no call. They called at 10:01 am as I worked. This same Koodo customer service said the answering machine doesn't keep callers in order of call, the guarantee is only if you speak to a person for an appointment call back.  It would be great if you had an area to redeem.gift cards. I like the Koodo.gift cards because it my family gives them to me to call them.  Call to Jan 02 2017 1:50pm. They'll call 45 minutes.

7 replies

Userlevel 7
Badge +4
Are those Visa.giftcards you mentioned? They can be used to pay your bill or to purchase anything. As long as they are registered online.  
Bernard wrote:

Are those Visa.giftcards you mentioned? They can be used to pay your bill or to purchase anything...

KOODO PREPAID CARDS. These are official Koodo prepaid cards for $50.00. I was allowed to use $100.00 worth of these to pay my account in 2016. I can't afford to lose this money. I have a $50.00 Koodo prepaid card sitting on my desk and need to use it to pay my Koodo account.
Userlevel 7
Badge +4
Bernard wrote:

Are those Visa.giftcards you mentioned? They can be used to pay your bill or to purchase anything...

They should still be valid to top up a pre-paid account.
KOODO PREPAID CARDS. These are official Koodo prepaid cards for $50.00. I was allowed to use $100.00 worth of these to pay my account in 2016. I can't afford to lose this money. I have a $50.00 Koodo prepaid card sitting on my desk and need to use it to pay my Koodo account.
Userlevel 7
Badge +4
P. Anna wrote:

KOODO PREPAID CARDS. These are official Koodo prepaid cards for $50.00. I was allowed to use $100...

You can certainly take them to your local Koodo store. They can tell you the balance and if there is an expiry on them. Given that you mentioned official Koodo.gift cards I assume it's not the Visa ones we mentioned above.
P. Anna wrote:

KOODO PREPAID CARDS. These are official Koodo prepaid cards for $50.00. I was allowed to use $100...

Can .a Koodo.gift card be applied to a bill balance
Userlevel 7
Badge +4
P. Anna wrote:

KOODO PREPAID CARDS. These are official Koodo prepaid cards for $50.00. I was allowed to use $100...

No. Those can only be redeemed for purchases at Koodo stores.

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