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my data is on but I cant send a picture by text


I have a Samsung 3.  Up until today I have been able to send and receive photos.  Now it says this service is not supported by the network.  I have unlimited texting and data.

7 replies

Userlevel 7
Badge +4
Try toggling your data/airplane mode and reboot. If nothing changed your APN settings should be fine.
I've tried all of the above with no success.

Userlevel 7
Badge +4
Linda Swindell wrote:

I've tried all of the above with no success.

Have u recently updated ur phones software ?
Linda Swindell wrote:

I've tried all of the above with no success.

no
Userlevel 7
Badge +4
Linda Swindell wrote:

I've tried all of the above with no success.

Check your APN settings (under network/cellular). Make sure that they match Chad's answer here: https://community.koodomobile.com/koodo/topics/settings_for_mms_or_apn
Userlevel 6
Linda Swindell wrote:

I've tried all of the above with no success.

Hey Linda! Did Ivan's reply help 🙂?
Linda Swindell wrote:

I've tried all of the above with no success.

Yes, thank-you!

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