Koodo Community



My credit card won't go through

I've been trying all day today to pay my bill and it hasn't been taking my card info can someone help me

5 replies

Userlevel 7
Badge +4
Does the name and address on your credit card match the name and address on your Koodo account?

Is it a prepaid credit card?
Yes to both and it won't go through
I use my money mart card for 2 years now
And this is the first time it has come up for me I seriously need help with this
Userlevel 7
Badge +4
Well it should work.  Possibly Koodo's fraud prevention system has been getting tighter.  You may have to call into Koodo if you cant get it to work.

*611 on your koodo cell.  It's a free call