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my cellular network stopped working


have a moto g and has worked all along, billed is up to date but cellular won't work so can't receive or send texts or calls

6 replies

Userlevel 7
Badge +4
Hi Julie first thing is to try a simple reboot of the device and see if that fixes it, it rectifiers many issues.
how do I reboot
Userlevel 7
Badge +4
Julie Marshall wrote:

how do I reboot

Press and hold the power button until an option pops up to reboot and tap it. Your basically turning the phone off and back on again.
Julie Marshall wrote:

how do I reboot

ok trying this and it worked, thank you so much
Julie Marshall wrote:

how do I reboot

I tried reboot and still have no cellular network
Userlevel 7
Badge +4
Julie Marshall wrote:

how do I reboot

Known issue in atlantic canada. They are working on a fix. http://www.cbc.ca/beta/news/canada/nova-scotia/bell-telus-phone-service-atlantic-provinces-1.4235224

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