Koodo Community

Community

My cellphone was stolen and they appear to have changed my koodo mobile settings what can I do?


Stolen cellphone 

8 replies

Userlevel 7
Badge +4
Hello Brad,

Why do you think they changed your koodo mobile settings?
Robert wrote:

Hello Brad,

Why do you think they changed your koodo mobile settings?

I actually now think it was me as I got an email prompt that I changed my Koodo settings which I did. Also they stole my car too can I use the find my phone locator for Android?
Robert wrote:

Hello Brad,

Why do you think they changed your koodo mobile settings?

That was a mistake I changed it myself but what can I do from home to prevent my data from being used.
Userlevel 7
Badge +4
Robert wrote:

Hello Brad,

Why do you think they changed your koodo mobile settings?

Report your phone as stolen in self-serve. Then it's locked out. You still have to pay for your service though. Then you can get a new sim card and switch over to it and you're good to go.
Userlevel 7
Badge +4
Robert wrote:

Hello Brad,

Why do you think they changed your koodo mobile settings?

Just keep in mind that if you report it as stolen, the find my phone feature won't work anymore.
Well it actually likely is me because I have been changing my passwords for Google emails ets.

My car was stolen by them too and the police will be coming. Can I use the find my phone option for Android?

Userlevel 7
Badge +4
So long as you set up the feature and the phone is on you can. Which phone did you have?

Reply