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My bill that is due is saying I owe 27.80 for data, but when I go to view details, it only says I owe 20$?


My bill that is due is saying I owe 27.80 for data, but when I go to view how it came to be that much, it only adds up to 20$. I always go up to 20$ every month in data, if I change my plan I'll end up paying more, so I just keep it as it is, having it go up in 5$ increments when I reach a certain amount of data used. This month it says I owe 20$ when you look at the detailed breakdown of data, but on my bill says 27.80. Anyone have this happen? How do I get it corrected?

10 replies

Userlevel 7
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Nicole,

If you open the 3rd page on your invoice (the pdf. file online under bills) you will see the data charge incurred for $20. The remaining $7.80 is for roaming texts (while you were outside of Canada). Hope this helps!
Bernard wrote:

Nicole,

If you open the 3rd page on your invoice (the pdf. file online under bills) you will see...

Thank you, I had my data turned off I thought, oh well:)
Bernard wrote:

Nicole,

If you open the 3rd page on your invoice (the pdf. file online under bills) you will see...

Sorry, have one more question. I went and checked and it says roaming text message not roaming data, but I paid 15$ extra so that I could have unlimited texting. WHat am I missing here? haha
Userlevel 7
Badge +4
Bernard wrote:

Nicole,

If you open the 3rd page on your invoice (the pdf. file online under bills) you will see...

The add-on you had is for the US only. International text is not included in that one. Some of charges are from the 27th of November.
Bernard wrote:

Nicole,

If you open the 3rd page on your invoice (the pdf. file online under bills) you will see...

I didn't travel outside of Canada or the States when I was there, and I made sure it was in force before I left and after I came back. So this means the bill is incorrect, right?
Userlevel 7
Badge +4
Bernard wrote:

Nicole,

If you open the 3rd page on your invoice (the pdf. file online under bills) you will see...

You were in the States on the 27th? Let me look at your bill see what's going on.
Bernard wrote:

Nicole,

If you open the 3rd page on your invoice (the pdf. file online under bills) you will see...

I was in the States from Nov. 23rd and left to come back to Canada on Dec. 2nd, 2015.
Userlevel 7
Badge +4
Bernard wrote:

Nicole,

If you open the 3rd page on your invoice (the pdf. file online under bills) you will see...

What state were in Nicole?
Bernard wrote:

Nicole,

If you open the 3rd page on your invoice (the pdf. file online under bills) you will see...

I was in both Phoenix, Arizona and Las Vegas, Nevada.
Userlevel 7
Badge +4
Bernard wrote:

Nicole,

If you open the 3rd page on your invoice (the pdf. file online under bills) you will see...

Hmmm..strange. Credit has been applied. Thanks for giving us a heads up!

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