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My bill is more than its supposed to be


This is my first month of using koodo. My plan is $30 with a $15 tab so its $45 per month. I just received a message from koodo saying my bill is ready and its $62.15. I haven't gone over anything. What is the reason for this?
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Best answer by Chad Burr 4 September 2015, 02:57

This is due to proration. Since koodo bills in advance (just like every other carrier) they have to start your month with a few days and then set your billing cycle. Also your first bill is going to be looking wacky. You'll be billed for the first few days and then the next month. So your first bill will be slightly higher than you might expect. Here's the official explanation about proration from Koodo along with a video to help you visualize what's happening: http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill

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This is due to proration. Since koodo bills in advance (just like every other carrier) they have to start your month with a few days and then set your billing cycle. Also your first bill is going to be looking wacky. You'll be billed for the first few days and then the next month. So your first bill will be slightly higher than you might expect. Here's the official explanation about proration from Koodo along with a video to help you visualize what's happening: http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill

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