Koodo Community



Multiple Base Plan Renewal Texts

My base plan renewed automatically today.  Now I am receiving multiple "Thank you for renewing..." texts every 15 minutes or so.  Nine so far this morning.  How do I stop this?

2 replies

Same here! It's annoying. Every 15min for the past 3 hrs starting at 8am.
Userlevel 6
Hey everyone! We can confirm that this is a notification issue and we have not taken a double payment. Our technical support team is working on fixing the issue, and we truly appreciate your patience!