I am almost 21 and finally getting life in order. When I purchased my phone back in November I was supposed to go to my own account and they didn't do it so I was stuck on my mom's account still and we're looking at getting me moved over to my own. Tried going into store and they said I have to do it over the phone. Now I work for a call phone company (not koodo) and if this is going to be anywhere near as much of a hassle as it is for my customers who get this done. I'm going to go mad I don't want to be transferred all over hecks half acre and have to be transferred to activations then back to the individual accounts blah blah. And to find out I have to have the primary account holder there with me when I'm an authorized user. I would just like to get this done and over with. How do I go about it?