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Motorola X-play won't turn on after Updates

I ran some updates on my Motorola x-play phone. After that it started shutting down randomly and now it won't turn on at all. What did I do? How do I fix it?  It's a brand new phone...

2 replies

Userlevel 7
Hi Megan, Press and hold the power button and the volume down key for 35 seconds and then release them. Follow the onscreen instructions to do a normal boot.
Userlevel 7
Badge +4
And if you can get it to boot up again then perform a factory reset of the device while the phone is fully charged and plugged in, it seems something didn't get optimized properly during the update process as I updated my Moto X Play and have none of the issues your having. Just make sure to back up your personal data such as pictures and contacts ect before factory resetting your device.