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Moto z play screen pulling up


Hi I got a Moto z from Koodo, it's still under warranty with Koodo for 1 year, but wondering how it would work? Just noticed it this evening that it seems like my screen is starting to lift up from the side. Would they just replace the phone? Or need to send it away for warranty with Motorola? Any info on this would be great.

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Hello Greg,

They would need to send it away for reparation.
Would this be at a cost to me?
Userlevel 7
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There would be no cost to you. Keep in mind you continue to pay for your plan and Koodo no longer gives loaner phones.
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Goran wrote:

There would be no cost to you. Keep in mind you continue to pay for your plan and Koodo no longer...

When did the loaner phone program stop? I got a loaner phone earlier this summer
Ok that's good but just two more question, how would I find out if my phone is still in warranty for sure? And how would I get in touch with Koodo to start a repair?
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Greg Locke wrote:

Ok that's good but just two more question, how would I find out if my phone is still in warranty ...

The official policy is here: https://www.koodomobile.com/help/warranty-and-repair-policy
Koodo basically will help you to send to manufacturer and fix your phone.

Userlevel 7
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Greg Locke wrote:

Ok that's good but just two more question, how would I find out if my phone is still in warranty ...

As long as there are no signs of physical damage, it can be sent for warranty repairs
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You can send a private message to Koodo via Facebook Messenger or DM via Twitter, you can go to your nearest Koodo store. It's likely best to take it in unless you are distant from one then a mail envelop can be sent I believe. It's 12 months from the date of purchase so as long as you're within that when you start the process for it you're ok.
Ok thanks for the replies, will get in touch with them

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