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Moto X Play, Microphone stopped working, speakerphone, headset works.


This morning, I got a call on my Moto X Play, the person couldnt hear me, it seems the microphone stopped working, but speakerphone and headset works. I used it last night no problems, to my knowledge, nothing has changed, so I'm confused why this is suddenly happening. Ironically, I just paid off the remains of my tab, a year early. Any help would be appreciated. Thanks.

19 replies

Userlevel 7
Hi Richard,

I know myself some times my cheek will hit the mute button for the microphone. Perhaps it hapenned in that case. Can you try making a new call and see if they can hear you?
Mathieu wrote:

Hi Richard,

I know myself some times my cheek will hit the mute button for the microphone. Perha...

Hi Mathieu, thank you for the quick reply but sadly no that's not the case, I've tried multiple calls, tried muting the mic then unmuting it, turning speakerphone on and off, connecting the headset and disconnecting it, either way when it's just straight use of the microphone (like a normal phone) I cant be heard.
Userlevel 7
Mathieu wrote:

Hi Richard,

I know myself some times my cheek will hit the mute button for the microphone. Perha...

Have u restarted the device?
Userlevel 7
Mathieu wrote:

Hi Richard,

I know myself some times my cheek will hit the mute button for the microphone. Perha...

Did any dust perhaps come and block off the microphone?
Mathieu wrote:

Hi Richard,

I know myself some times my cheek will hit the mute button for the microphone. Perha...

Hi Chad, yes fixing tech 101, restart the tech, already done. Hi Mathieu, area seems clean, that would be a lot of dust to build up overnight to go from working to not.
Userlevel 7
Mathieu wrote:

Hi Richard,

I know myself some times my cheek will hit the mute button for the microphone. Perha...

Do you have any Bluetooth devices you normally use nearby? Try making the Call with Bluetooth turned off.

As for 101, you'd be surprised how many people ask for help and haven't restarted their device first.
Mathieu wrote:

Hi Richard,

I know myself some times my cheek will hit the mute button for the microphone. Perha...

Chad, you're probably right everyone should know that tip by now. 🙂

I dont use any bluetooth devices, my headset is wired. 😞
Userlevel 6
Youtube Link: https://www.youtube.com/watch?v=d4M_-PcKEpQ
Since your tab is paid off, it might be worth entertaining upgrading to the Moto Z Play (2016). It's an amazing phone, Android 7 update already rolled out.
titaniumtux wrote:

Youtube Link: [url=https://www.youtube.com/watch?v=d4M_-PcKEpQ]https://www.youtube.com/watch?v=d4...

Thanks for the youtube link, unfortunately I cant understand it and it might a little drastic tho definitely cheaper than buying a new phone, unless I mess it up worse. haha
Userlevel 7
Badge +4
Since you paid off your tab a year early, hopefully it is still under the 1 year warraty
http://help.koodomobile.com/getting-started-with-koodo/before-you-purchase/what-is-your-warranty-and...
Dennis wrote:

Since you paid off your tab a year early, hopefully it is still under the 1 year warraty
[url=htt...

Unfortunately my 1 year was early January. So I paid off the last 10months, I just rounded up to 1 year.
Userlevel 7
Badge +4
My husband had same issue. He couldn't use his phone because of microphone.
He was using speakerphone and/or headset... (He could listen YouTube and Netflix no problem.)

It seems working after he updated system and adjust SIM card many times.(Maybe SIM wasn't sitting right somehow after the months of use...?)

Mayumi wrote:

My husband had same issue. He couldn't use his phone because of microphone.
He was using spe...

*Fingers crossed* I get a helpful update soon.
Userlevel 7
Mayumi wrote:

My husband had same issue. He couldn't use his phone because of microphone.
He was using spe...

Have you tried the dreaded factory reset?
Mayumi wrote:

My husband had same issue. He couldn't use his phone because of microphone.
He was using spe...

Hi Chad, I haven't yet, that is definitely the dreaded last resort. Though given the age of the phone couldn't hurt.
Userlevel 7
Mayumi wrote:

My husband had same issue. He couldn't use his phone because of microphone.
He was using spe...

Just Before this happened did you install any new apps?
Mayumi wrote:

My husband had same issue. He couldn't use his phone because of microphone.
He was using spe...

Hi Chad, too my knowledge, nothing changed overnight.
iam facing same issue , its mic i tested by using google voice search , but the  other guy on  call is not bale to hear me 
Userlevel 7
Badge +4
Anuj Singh wrote:

iam facing same issue , its mic i tested by using google voice search , but the  other guy o...

hi Anuj,
The topic was 1 year old. Don't revive it pls.There has been lots of changes.
By the way, which phone are you using? have you tried suggestions in the previous posts?

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