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Moto G3 - USB Connection


Userlevel 2
Good day everyone.

I just got my [b]Moto G3 from Koodo yesterday. Great phone by the way. I've got it all set up and works like a charm. However, there is one issue I cannot figure out. Yes, I have tried all kinds of things, researched and even installed the Motorola drivers into my [b]Windows 7. For some reason, my computer won't detect the phone when I connect it to USB. In the phone settings itself, there is no "[i]Connections" option. So, question is, how do I get my phone to connect to my computer so that I can transfer files back and forth?

If you've got suggestions or have had this problem and found a way to fix it, please post a reply to this topic. I'd like to get this working asap.

Thanks. 🙂

8 replies

Badge +4
Hi Marty,

Try plugging the USB cable into your phone. Wait a few seconds, then swipe from the top of the screen downward, (notifications area). Tap 'Connected as a camera', then tap 'Media device (MTP)', this will place a checkmark in the box. The Moto G3 should now appear on your computer as a storage volume and allow you to transfer files.
rikkster wrote:

Hi Marty,

Try plugging the USB cable into your phone. Wait a few seconds, then swipe from the t...

Husband had the same problem w/new Moto g 4 play phone,would he do the same thing?It only came with wall charger cord,can he use any usb cable to transfer files or pics?
Userlevel 2
rikkster wrote:

Hi Marty,

Try plugging the USB cable into your phone. Wait a few seconds, then swipe from the t...

In my experience, most micro usb cables will charge a phone but not give you access to the storage. If you have different micro usb cables around, try them out to see which one gives you storage access. Kinda dumb and annoying.
Badge +4
rikkster wrote:

Hi Marty,

Try plugging the USB cable into your phone. Wait a few seconds, then swipe from the t...

Any micro USB cable should work.
Badge +4
rikkster wrote:

Hi Marty,

Try plugging the USB cable into your phone. Wait a few seconds, then swipe from the t...

To be truthful, I've never had an issue with manufacturer supplied USB cables. I've used all generations of Moto G and Moto X Play. The transfer of files or pics is determined by selecting the MTP transfer method described in my earlier post.
Userlevel 2
rikkster wrote:

Hi Marty,

Try plugging the USB cable into your phone. Wait a few seconds, then swipe from the t...

I've got so many of these cables kicking around and I can't remember from where they came. However, I did discover that one I tried today did NOT allow access to the phone, but only charged. I tried another one and it did both. Crazy stuff.
Badge +4
rikkster wrote:

Hi Marty,

Try plugging the USB cable into your phone. Wait a few seconds, then swipe from the t...

If using the OE cable that came with the phone, it's designed specifically for charging and data transfer under USB 2.0 specs. A defective USB cable is of course possible, but quite rare in my experiences. I'm testing the OE supplied USB cable on a friends' Moto G4 Play and I'm able to see both internal storage and external storage on my PC running Windows 10. Strange indeed.
Userlevel 2
I tried it while using a different cable and it seemed to work. Thank you. 🙂

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