Koodo Community

Community

Solved

Moto G3 - SD Card


Userlevel 2
I have the Moto G3 phone and it has a 32 GB SD card in it. The phone IS using it as there are a few apps running from it. Problem is, it that I cannot access the card files/directories either from within the phone itself (file manager) or via USB cable connection using Windows 7. Has anyone else had this issue? I'd like a fix for it as soon as possible. Thank you.

13 replies

Userlevel 7
Badge +4
Hello Marty.

How come you can not access the files? You don't see them? Or it's denying access?
Userlevel 7
Badge +4
i think I read something about this before mentioning the wrong format of the SD card. I'll try and look into it better for you.
Userlevel 7
Did you set the card up as adoptable storage? If you did you won't see a separate card when you connect over USB, instead you'll just see your phone with all available storage.
Userlevel 2
I just formatted the SD card. I chose to use the card for internal purposes, meaning, it's only for use on THIS phone, nowhere else. The phone told me that the card was slow and I should consider a faster SD card. lol. SO, maybe the reason I cannot access the card via conventional ways, is because it is for internal use only with this phone and isn't acting like a regular "drive". I did format it earlier to be used on other devices, and it did show a file structure and I suspect if I left it like that, it would work and be accessible like a normal storage space. Not sure I like the way this works. My Xperia Z3 was not like this.Maybe I'll reformat it so it can be used anywhere and see how that plays out. I really just want it for storing music, podcasts, photos, etc... but, I want it accessible through the phone AND my computer.
Userlevel 7
Marty McFly wrote:

I just formatted the SD card. I chose to use the card for internal purposes, meaning, it's only f...

Okay so internal storage is adopted storage.

If you remove it your phone may no longer work correctly and you'll need to factory reset it.

This is an added function of Android Marshmellow

If you want to use the card as external storage you can reinsert it after the reset and don't choose internal memory

And yeah you'll want to use the fastest highest quality as card you can afford, Class 10 or higher Here's more information
https://www.google.com/amp/www.howtog...
Userlevel 2
Marty McFly wrote:

I just formatted the SD card. I chose to use the card for internal purposes, meaning, it's only f...

Well done. Thank you. I just read your reply after tinkering with this thing. I'm thinking there should be a course dedicated to cellphone and their operating systems. So frustrating at times. Thank for the help too. 🙂
Badge +4
Motorola recommends a UHS-1 class 10 SD card if you plan on adopting the SD card as internal storage. When internal storage is selected, the contents of the card becomes encrypted and unreadable by other devices. Best to stick with the portable storage option if you plan on moving the card to other devices or want to see the contents of both the phones' internal storage and SD card in Windows.
Userlevel 2
rikkster wrote:

Motorola recommends a UHS-1 class 10 SD card if you plan on adopting the SD card as internal stor...

Yes, portable option is the one for sure. Although I don't plan on moving the card around, it's dedicated to the phone, it's good to know the differences. Thanks for helping. 🙂
Badge +4
rikkster wrote:

Motorola recommends a UHS-1 class 10 SD card if you plan on adopting the SD card as internal stor...

You're welcome. The advantage to choosing portable storage is that if your phone fails for whatever reason, the SD card can be transferred to a new device. If internal storage is selected and your phone fails, the SD card can still be transferred to the new phone, but the card won't be readable and has to be re-formatted as portable storage.
Userlevel 2
Follow-up:

Ok, so, in order to access your files from the "internal storage" or the "SD Card", you need the phone to [b][i]format your SD card as a "portable" storage. That was you can access the SD card from the phone internally or via usb cable and your computer. Frustrating but once figured out, it's all good. 🙂
If your avle to see it before and something happend now. Try removing it and put it in Sd adator and use it in laptop. If it is showing then problem with pbone . Also try cleaning with pins on Sd card.
If your avle to see it before and something happend now. Try removing it and put it in Sd adator and use it in laptop. If it is showing then problem with pbone . Also try cleaning with pins on Sd card.
Userlevel 2
My problem has been solved. Probably can close this thread to future comments.

Reply