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moto g messages won't send or receive


Everything Is working perfect but somehow my messengers won't send or receive. I keep getting a notification saying message not sent. I tried a calling technical support but it takes way to long. If I can't find a solution I'm going to find the box and see If I can return it.

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Userlevel 7
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Are these pictures you're trying to send? Do you have data on?
Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

Nope I'm not trying to send pictures I'm just trying to send simple text messages
Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

It says error 3 when I click on my unsent messag
Userlevel 7
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Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

Are you able to send one to yourself by typing out your number? Not selecting it from your contacts.
Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

No sir I can't even send one to myself
Userlevel 7
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Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

Let's try another texting app
Userlevel 7
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Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

Grab go sms pro from the play store and try it with that.
Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

But won't that use my data ?
Userlevel 7
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Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

If you're not on a wifi connection then yes
Userlevel 7
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Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

Actually before we do any of that, have you shut the phone down and removed / reinserted the sim card and powered back on?
Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

It won't allow me to remove my battery...
Userlevel 7
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Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

Yes I know that's why I didn't ask you to remove the battery 🙂 Pull the sim card..wait a few minutes and reinsert it then power the phone back on. If you still have the issue you'll need to calm tech support for further troubleshooting.
Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

Where is the Sim card located?
Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

This is a prepaid phone .
Userlevel 7
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Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

Pull the back off. I'll be to the top right of the phone. Push it in till it clicks then let go and it'll pop out.
Chad Burr wrote:

Are these pictures you're trying to send? Do you have data on?

I don't have one the Verizon prepaid phone didn't come with one
Userlevel 7
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Here is my Koodo Moto G. I'm assuming you're a Koodo customer , you can see my koodo sim card in place at the top right hand side of the phone. If you're not. Just power down your moto G and restart it.

Yeah I don't have a koodo Sim card sticking out and I've restarted my phone already
Userlevel 7
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Cecil Hill wrote:

Yeah I don't have a koodo Sim card sticking out and I've restarted my phone already

Do you still have the issue? If yes you'll need to call verizon.
Userlevel 7
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Cecil Hill wrote:

Yeah I don't have a koodo Sim card sticking out and I've restarted my phone already

It doesn't stick out in its own you have to push it. But if you're with verizon you may not have a sim card.
Cecil Hill wrote:

Yeah I don't have a koodo Sim card sticking out and I've restarted my phone already

That's what I just said
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Cecil Hill wrote:

Yeah I don't have a koodo Sim card sticking out and I've restarted my phone already

So is it working?
Cecil Hill wrote:

Yeah I don't have a koodo Sim card sticking out and I've restarted my phone already

Nope
Userlevel 7
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Cecil Hill wrote:

Yeah I don't have a koodo Sim card sticking out and I've restarted my phone already

Sorry, either try another messaging app or contact verizon. Koodo is a Canadian carrier and has nothing to do with verizon or your version of the Moto G. Wish I could've solved your issue.
Cecil Hill wrote:

Yeah I don't have a koodo Sim card sticking out and I've restarted my phone already

Mine can send text but can't receive it what should I do

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