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Moto G does not make calls with Android 5.0.2


Userlevel 1
My Moto G stopped to make phone calls (message "Call not sent") after upgrade to Android 5.0.2. It also does not see the data network. Phone can receive the calls (I know it is strange) and send text messages. I think that it does not see 3G network - there is no little H at connection bar any more.

4 replies

Userlevel 7
Badge +4
Try a factory reset after backing up your contacts, photos, ect to your Google account.
Userlevel 1
Thanks. I will do it but as a last resort. I still hope to find a different resolution for the problem.
Userlevel 1
Just talked with tech support. They solved the problem by switching language from English (Canada) to English (US) and switching phone off and on. Everything works fine after that.
Userlevel 7
Badge +4
Leonid-et-Marina Akim wrote:

Just talked with tech support. They solved the problem by switching language from English (Canada...

Great to hear your issue was solved and thanks for sharing what fixed your issue so others may be able to find the solution here as well. It's weird that that fixed it my wife is using my Moto G and using the Canada language with no issues what so ever so I never would have thought of that. Thanks again and have a wonderful day.

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