Koodo Community

Community

Solved

Moto g 3rd gen. Isn't sending texts


I am on koodo Canada. I bought a moto g 3rd generation 4 days ago. Text was working fine. Then yesterday I noticed that whenever I sent a text it would say it sent but talking to the person on the other end they all say they never got a text. The calling works fine and have used it. What is happening???

5 replies

Userlevel 7
Badge +4
Try toggling airplane mode/network on and off,  restarting your phone pulling out the sim and putting it back in. See if that works.
Userlevel 7
Badge +4
Goran wrote:

Try toggling airplane mode/network on and off,  restarting your phone pulling out the sim an...

You can also text yourself to test if the network loop is working properly on your phone.
Userlevel 7
Badge +4
Goran wrote:

Try toggling airplane mode/network on and off,  restarting your phone pulling out the sim an...

Also make sure you are using the full 10-digit number when you send texts. They won't go through with only 7.
Userlevel 1
Hi Bob, 

Are you able to text yet or does the issue persist? Please keep us posted!

Thank you.
Userlevel 2
Are you using a stock program or 3rd party texting program? Maybe you or a 3rd party sms program has changed your APN settings by mistake.

Reply