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Mobile network state disconnected.


Over the last couple of days my network connection has deteriorated, going for long periods with nothing, maybe flicking back n for 30 seconds or so and then gutting out again. If has now died completely. Works great on Wifi, just not on the Koodo network.

Phone: Unlocked Samsung Galaxy 6 Edge
Android 6.0.1
Checked for updates.
Device status = official
Signal strength = -93 dBm 10 asu
Service status = in service
Monthly auto pay - payments all good.

To troubleshoot I have so far tried:

Reboot.
Checked no airplane mode.
Confirmed in Mobile Networks settings that Koodo is listed as the network.
Reset network settings.
Reset device settings.
Checked settings listed here: http://help.koodomobile.com/plans-add-ons-data-and-other-services/data/how-do-i-setup-data-on-my-non...
Remove unnecessary apps.
Remove SIM card for 30 mins (cant remove battery).
Factory reset.

Mobile network state is still disconnected.

Help!!

Thanks in advance.

3 replies

Userlevel 7
Badge +4
Do you have another phone to try the sim card in? If not, I'd go to a Koodo store where they can put a good sim card in and your sim card in a good phone to see if the problem follows. It's possible that you need a new sim card.
Unfortunately I don't have another phone that will take this SIM, it's one of the "mini" ones. I am thinking it will probably be a trip to the store, but was hoping someone would notice I've missed a troubleshooting step or something. Thanks!

Userlevel 7
Badge +4
Jet wrote:

Unfortunately I don't have another phone that will take this SIM, it's one of the "mini" ones. I ...

Your troubleshooting was rather comprehensive. I think you've narrowed it down to a SIM card problem or a hardware problem, with the former being more likely. If it's the latter, I hope that your device is still under warranty.

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