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Mobile data error msg when watching videos


I'm trying to watch a video on my phone and I get an error msg "please enable mobile data in settings to view content" but my data is already turned on in my data usage settings. I have tried disabling and enabling and I still get the error. Help!

3 replies

Userlevel 7
Badge +4
Try force stopping the app and see if that helps. If not try restarting. I assume that you also show as connected to the network or WiFi?
Userlevel 6
Are you trying to view the video through an app or through the browser? If it's youtube, maybe try via browser? If already in browser, try with a different browser. Try rebooting the phone.
try if your Data works doing something else, like google something or FB, too double check, if doent work and you have DATA ON, check if you have reach your DATA limit.
Regards!

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