Treat your existing clients like they always deserve the best out there and they will stay with you, unlike me who plans to leave as soon as I can. The minute we sign you act like we are worthless because you have us locked in. Stand behind your flimsy products. In the 3rd week of my contract my brand new Samsung Galaxy S3 slide off my couch, falling only 1 foot onto carpet, and the glass shattered. Instead of offering to help the Koodo rep I spoke with informed me that not only does Koodo not give a crap but now the phone's warranty was void. I ended up ordering the replacement glass on Ebay and fixing it myself - something that a Koodo warranty obviously could have covered since the repair was so simple that I did it myself in 20 minutes with my only guidance coming from a YouTube video. I expected more from Koodo since I thought they were a smaller company that would take better care of it's customers, but now I come to find out that they are owned by Telus and are no different from any of the other Canadian Goliaths. I will leave Koodo the second that I have an opportunity to do so and instead of adding a phone for my Husband he will be going with another carrier.