Last Monday I was going to trade in my BB fro the Samsung Galaxy S III. The employee that I dealt with, did a great job really selling the Galaxy S II to me. In his own words "The III is not worth the jump in price at all. The 2 phones are almost identical, you won't be able to tell the difference between the 2 except for the price." So after half an hour of being told how great the S II is, I went with that. From the 1st day I've had problems with the phone. When purchasing the phone, I said I wanted one with a battery that would last at least a full work day. The battery doesn't last more than 5 hours, even on the power saving mode. It get's hot while it's charging, and won't connect to any WIFI at all. Felling like maybe my particular phone was just a dud, I went back to Koodo 2 days later to find out that the S II has been discontinued! The company doesn't sell the phone anymore! Why would the employee try so hard to sell the phone that would be discontinued the following day?? I felt really ripped off and expressed that to the employee that I was dealing with that day. He LAUGHED and said he didn't know why the other employee would try so hard to sell me the II when "it's a low quality phone, and everyone here knows the battery's suck". Great. I then said, well is the III any better then? Is the price going to drop on the III now that the 4 is out and the II is discontinued? He said "no, the price is obviously going to stay the same. The III is better but I would suggest you go with the Nexus 4, the battery is the best and it's a better phone" I said I'd need to go home and research it as I had never even heard about that phone before. Looking on here today, I see the III did in fact come down in price!!! Why do your employees not know what they're talking about?? Do they have any training?? Do you have anyone who works at thee Cambridge Centre location that has any management skills?? I'm really frustrated with Koodo! After being with them from the beginning, I feel like I'm not being treated as a valued customer. We have 2 accounts with them and now we're thinking of switching service providers. Maybe another company would have better trained staff and treat us as valued customers.