I just acquired a new phone last night and am trying to figure out how to make it work. It's a Galaxy A5. I'm an existing Koodo prepaid customer and bought a new unlocked A5 at a Koodo booth in my local mall. I'd like to keep my existing plan.
The Koodo employee sold me a new SIM and I went to the Koodo prepaid site to change to the new SIM number; I submitted the new number and that apparently worked, the last 4 digits of the card are displayed as my current SIM.
When I try to make a call though, just to test that the phone is working properly, I get the message that the phone is not registered on the network. The Koodo employee said I didn't need to do anything other than change the SIM registration but I'm guessing she omitted a step because my phone won't work (as a phone; the rest of it works fine).
Can someone kindly tell me what additional steps I need to take so that I can make/receive calls and texts on my existing phone number but with the new phone?