Koodo Community



Lost photos and videos when update S3 to 4.3

I updated to 4.3 over the weekend to my Galaxy S3 (got notification that update was ready to install) and all my old photos and videos disappeared. I did not think to back them up before doing it. Is there a way to get them back?

2 replies

Userlevel 7
A software update does not delete any data/info stored on the phone. Something else must have been clicked by accident. I don't think there's a way to get them back.
All I did at the time was select Install. Since then many pictures and videos are missing. I did not think that an update would do something like that but vids and pics are missing. I will definitely back up before doing any additional updates.