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Lost cell service in Kissimmee Florida


I have been in Kissimmee Florida for a month and had cell service until today.  I am still getting texts, but can't phone out and calls aren't coming in.

7 replies

Userlevel 7
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Did you purchase a 30-day roaming add-on that might just have just expired? Roaming add-ons don't renew automatically. Texting sometimes lags a little behind voice and data service in this regard since all basic plans include international texting.

If that's not the case, try shutting down the phone, pulling out the SIM for a few minutes, then restarting to refresh your signal to the mothership. A further step you can try is to then manually choose [b]AT&T as your provider in [b]mobile networks preferences.
BobTheElectrician wrote:

Did you purchase a 30-day roaming add-on that might just have just expired? Roaming add-ons don't...

My 30 days shouldn't be up until tomorrow, but I tried to text koodo for 10 more days and the reply said they couldn't add it.  It said to call 611 for assistance, but of course I can't call out on my phone.  I took the back off , battery and sim card out..no difference.  😞
Userlevel 7
Badge +4
BobTheElectrician wrote:

Did you purchase a 30-day roaming add-on that might just have just expired? Roaming add-ons don't...

Send them a private message on their Facebook page. AFAIK, you can only have one roaming add-on active at a time --- they don't stack and don't renew automatically.


Userlevel 7
Badge +4
BobTheElectrician wrote:

Did you purchase a 30-day roaming add-on that might just have just expired? Roaming add-ons don't...

Buying any of the Travel Add-ons only nets you a savings on your roaming fees, it does not change anything about the ability of the phone to roam. Without the Voice / Text / Data Add-on, you can still roam at pay-per-use prices. That your phone will not call out is an issue separate from the expiry or non-expiry of the travel add on.

BobTheElectrician wrote:

Did you purchase a 30-day roaming add-on that might just have just expired? Roaming add-ons don't...

Thanks...that makes sense!!

BobTheElectrician wrote:

Did you purchase a 30-day roaming add-on that might just have just expired? Roaming add-ons don't...

Bob, I just tried your final steps..missed them on the first reading and was able to correct the problem by manually hooking up to AT&T.  Thanks so much!!  Your great!!
Userlevel 7
Badge +4
BobTheElectrician wrote:

Did you purchase a 30-day roaming add-on that might just have just expired? Roaming add-ons don't...

Glad it worked out for you. Just remember to restore that setting to [b]Koodo when you return to Canada.

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