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longdistance call cut off after 1 minute


i have plan include long distnace all Canada but i call a long distance number in Ontario the call cut off after 1minute what's the problem ? phone moto g

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Userlevel 7
Does this happen at exactly one minute after the call connects? Is it just one number in particular or any long distance call?
yes exactly 1 minute any long distance call new with this phone i had old type flipper before
Userlevel 6
Pierre Gauthier wrote:

yes exactly 1 minute any long distance call new with this phone i had old type flipper before

Hi Pierre, the best would be to contact our tech support so we can check if it's a network issue or wrong settings in your new phone. You can reach us at 1-866-995-6636 from another phone, option #6 (free call). Thank you! 

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